Terms and Conditions of Khatoon Farm Services:

Entering the Khaton Farm website and using any services signifies the acknowledgement and acceptance of the site's rules and the method of ordering and receiving products by the user. Therefore, it is recommended to read the site's rules before using the services.

General rules:

It is necessary to mention that all activities of Khatoon Farm website are in accordance with the laws of the Islamic Republic of Iran, Electronic Commerce Law, and Consumer Rights Protection Law. Therefore, dear users and Khatoon Farm website are obliged to observe the mentioned laws.

Furthermore, in case of any changes in the procedures and regulations, they will be updated on this page. The user also agrees that their continuous use of the website is for accepting and being informed of any changes.

who is user or customer?

The customer or user is referred to as the person who registers their information on the "Order Registration" page or signs up to become a member of the Khatoon Farm website in order to avail its services.

:Electronic Communication

Valued users and customers can place and purchase their orders online, as well as send their feedback and suggestions through our contact us page or via email, and receive a response in return

Respecting users' privacy policies :and copyright rights

Khatoon Farm website is committed to protecting the privacy of users and customers, and all information provided by users on the Khatoon Farm website is considered confidential

  • All texts on the blog page, customer page, gallery page, ecotourism page, images, and logos belong to and are exclusive to Khatoun Farm. Any unauthorized use will be legally pursued.
  • It should be noted that the responsibility for all activities carried out under the user account or password is solely the responsibility of the users.
  • They can also send their comments or images only by using the addresses mentioned on the contact page to establish communication.

Placing an order and delivering it to the customer:

Registered orders will be shipped with standard and secure packaging, and with a guarantee of return in case of package breakage or lack of necessary quality, luxurious packages will be sent to the destination of the customer.

The time of sending parcels to other countries varies depending on the distance of the customer. After sending, the receipt will be emailed or sent via Telegram to the customer.

Cancellation or refund is not possible for Mrs. Farm after payment for the registered order has been made.

On the Khatoon Farm website, in case of product shortage, it will be informed on the product page and visible to our valued users.

Dear users, it is mandatory to enter your information correctly on the payment and settlement page when placing an order and confirm its accuracy. If there is any mistake in registering the information, especially the destination information, the responsibility will be on the user.

Registration of a high quantity product order by a customer is only possible with prior coordination with the site manager, Khatoon Farm.

Moreover, adding a product to the shopping cart does not imply the final order placement by the user, and the payment process must be completed until the final invoice is issued by the website.

After placing an order and payment, we will send the receipt to the customer through the email and Telegram that the customer has provided us with, and we will stay in contact with the customer until they receive the product.

Therefore, it is recommended that customers who intend to make a purchase finalize their orders in order to avoid problems such as out of stock issues or price increases.

Transportation and its associated losses:

Khatoon Farm is striving to safely and reliably deliver the ordered products to their destination with freshness guaranteed. In the event of any damage or lack of quality in the product, the compensation will be paid according to the website's rules and regulations, and the customer must report the damage within 24 hours along with a photo.

content accuracy

Khatoon Farm's website includes all content based on its own research and studies, but it does not make any claims with certainty.

Furthermore, in the content of the blog and the introduction of food products, it does not recommend any herbal plant for treatment or prevention without consulting a physician.